SHIPPING & RETURNS
Annual Subscription Shipping Schedule:
- Fall Box: Early September
- Finals 1 Box: Late October, Early November
- Spring Box: Early February
- Finals 2 Box: Mid-April
Semester Subscription Schedule:
- The two boxes you choose will ship on the schedule above.
One Time Box:
Options to ship as soon as you purchase it or when scheduled (above).
- If purchased before October 15, you will receive the Fall box.
- If purchased between October 16 and December 15, you will receive the Finals 1 box.
- If purchased between December 16 and February 15, you will receive the Spring box.
- If purchased between February 16 and May 30, you will receive the Finals 2 box.
When the order ships you will receive an email with tracking information. Use that tracking link to find out when your order will arrive.
Encourage U partners with a shipping fulfillment network. Your shipment is processed, picked up and then handed off to the USPS network for “last-mile” delivery so the postal carrier that visits your address every day can deliver your packages. Your package will be delivered to the final destination by your local USPS carrier typically within 4 – 7 business days after it begins tracking. Sometimes it may be longer, depending on your location throughout the United States or overseas. Holidays or weather in your local areas can also cause delays.
***Please note that due to COVID-19, you may experience longer shipping delays. USPS has posted the following alert -
ALERT: DUE TO LIMITED TRANSPORTATION AVAILABILITY AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, PACKAGE DELIVERY TIMES MAY BE EXTENDED.
Return & Exchange Policy
At the current moment, we do not accept returns and therefore refunds cannot be issued in the event a Encourage U Subscription Box is shipped back to our warehouse.
If a purchased subscription box arrives damaged or is missing an item, our team will look into the matter and see if that box or single item can be reshipped.
However, sending back boxes no longer wanted, does not warrant a refund as we do not accept returns. Therefore we ask that you bless someone you know can use your Faithbox instead.
Should you have further questions regarding our returns policy, please contact us directly at "email@example.com".